If you have any questions about our flat roofing services, please don't hesitate to contact us or perhaps take a look through our FAQs to see if we already have the answer.
Q: Do you employ your roofers direct, or are they subcontractors?
A: All our roofers are directly employed by us.
Q: Are your roofers trained by you?
A: YES – we thoroughly train all our staff in house.
Q: Are your estimates free?
A: YES - unless you need a pre purchase survey.
Q: Do you have samples of the ELASTOMERIC felts?
A: Our surveyor carries samples with him.
Q: Do you belong to any trade bodies?
A: Our Managing Director is a Member of the Royal Institute of Chartered Surveyors (RICS) and Aquaguard is a member of the Confederation of Roofing Contractors and a member of the KCC “Buy with Confidence” scheme.
Q: Are you a local firm?
A: YES - we are based in Tonbridge and our flat roofers live within 10 miles of our office / yard. We cover Tunbridge Wells, Sevenoaks, Hildenborough, Pembury, Hadlow, Leigh, Otford, Kemsing, Shoreham, Plaxtol, Westerham, Brasted, Sundridge, Riverhead and Dunton Green.
Q: How long have you been in business?
A: Aquaguard started trading (as part of Shawley Construction) 20 years ago – it has recently been incorporated as a Limited Company.
Q: Can we see previous works that you have carried out?
A: YES – we will happily give you a list of customers that you can call, or visit to see first hand the quality of our flat roofing services.
Q: What happens to the rubbish after you have finished the work?
A: We clear all of the rubbish (including asbestos) safely to our yard, where it is processed and disposed of legally.
Q: Can you save me the VAT if I pay you in cash?
A: NO – we operate within the law, we will however provide you with a receipted invoice AND a written guarantee.
Q: Apart from felt flat roofing what other works do you carry out?
A: We can replace fascias, gutters and finlocks, repair, repoint or take down chimneys. We also carry out leadwork, the renewal of valleys, and repairs to tiled roofs.
Q: Where can Elastomeric Felts be used?
A: Elastomeric felts can be used on new or existing felt roofs, including: garages, extensions, dormer windows, finlock gutters, valleys etc.
Q: Can I upgrade the insulation whilst re-covering my felt roof?
A: YES – we can normally upgrade to a warm roof with up to 100mm of roof insulation, on top of the deck, and under the new felt system.
Q: How do you protect my roof from rain whilst the works are carried out?
A: We monitor the weather very carefully and will only expose areas that we know we can work on and re-cover before the weather turns.
If you've got any more questions that you don't see listed here, please don't hesitate to give us a call on 01732 770858